Privacy Policy

Using our website – our privacy policy

When you use our website we collect information from you such as location data, cookies, or personal information you give us through completing online forms.


We use data called cookies to get information about how you’re using our website – for example, what pages you click on and what device you’re using. This helps us improve your experience of our website.

Find out more how we collect and use cookies when you browse our website.

Your location

With your permission, we collect data on your location – to within 1 square kilometre. You can’t be identified from this information – it’s completely anonymous.

This helps us make sure people are getting the content that applies to where they live.

It also means we can see how demand for our content changes by location – for example, if a lot of people look at housing advice in one area of the country, we can target our services to meet that need or investigate why there are problems with housing in that area.

How we collect your location data

We’ll collect your location data using Google Analytics. When you visit our website for the first time, a box will appear at the top left of your screen telling you that we would like to know your location. You can choose to block it, or allow your location to be shared with us.

If you don’t want Google Analytics to collect your data, you can opt out by downloading the opt-out plug in to your device.

Storing and sharing your location data

Your location data is stored in Google Analytics. You can check Google’s privacy policy for more about how they handle your data.

We download your data from Google Analytics onto our secure internal systems. We’ll use the data to create anonymised statistics about how people in different locations are using our website. We might share these with local Citizens Advice to help them identify what advice people are looking for in their area.

We keep location data for 38 months before deleting it.

Contact us about your data

You can contact us at any time and ask us:

  • what information we’ve stored about you
  • to change or update your details
  • to delete your details from our records

Send us a message :

If you want to make a complaint

If you’re not happy with how we’ve handled your data, you can make a complaint.